My service visit was for a recall. When I called to schedule the appointment the week before I was told that the parts were available. Once I arrived I was told the parts were not in house and that I will need to return to have the service provided. The desk personnel were very courteous and professional but unfortunately that doesn't make up for the breakdown in communication between the service and parts departments. I will probably not return.
Made a service appointment two days in advance for 11:30. I got to the dealership at 10:15 and asked if anyone had canceled and ic they could get me in early. The service guy said yes. So i sat in the waiting area from 10:15 to 1:45 waiting for an oil change and alignment. Completely ridiculous. Then the service guy tells me the alignment machine was busy all morning. Thats what took so long. I guess he thinks im an idiot. I sat in the waiting area for over 3 hrs and could clearly see the machine. Maybe one car was on there for 30 min. Thats it. I definitely won���t be back.
I came in with a slow leak in a tire. I was advised they had put air in it, but that a puncture was found in the side wall. I opted for a new tire since I have less than 4,000 miles on my car. While in the lounge waiting, I saw Shar & we talking about the My Chevy Rewards. I was ABSOLUTELY DELIGHTED when she showed me how to claim rewards that paid 3/4 the cost of tire (fully if I had opted to redeem more). Shar���s customer service has been so wonderful, not only through the sale of my car and my mom���s (an aunt also) but was a TREMENDOUS help during my mom���s recent passing while I���ve tried to handle mom���s business affairs since. Your entire team at Hendricks Dealership has been professional, but I feel like Shar has become a part of our family and friends. Thank you for our buying & service opportunities within your sales team, finance team and service team!
They were able to get my truck back to me quicker than they thought. My whole experience with Hendrick Chevrolet and Cadillac has been great from the purchasing to the buying. I started working with Nathan High up there 2 years ago and have told people since then I will never buy another vehicle anywhere else their service has always been above my expectation!